Returns & Refunds
At Templifyed, we strive to ensure that our customers are satisfied with their purchases. Due to the digital nature of our products, we generally do not offer refunds or exchanges. However, we understand that there may be exceptional circumstances.
Eligibility for Refunds
Refunds are considered on a case-by-case basis and may be granted under the following conditions:
- Defective Files: If the template file is corrupted or cannot be opened.
- Incorrect Files: If you received the wrong template or a file different from what you purchased.
How to Request a Refund
If you believe you qualify for a refund based on the conditions above, please follow these steps:
- Contact Us: Email our customer support team at support@templifyed.com within 7 days of your purchase.
- Provide Details: Include your order number, a detailed description of the issue, and any relevant screenshots or files.
- Review Process: Our team will review your request and respond within 3-5 business days.
Non-Refundable Circumstances
Refunds will not be issued for the following:
- Change of Mind: If you simply change your mind after purchasing.
- Failure to Use: If you encounter difficulties using Canva or customizing the template.
- Unauthorized Use: If the template has been used or downloaded after the purchase.
Contact Us
If you have any questions about our returns and refunds policy, please don’t hesitate to contact our customer support team at support@templifyed.com or call us at +123 456 7890. We are here to help and ensure you have a positive experience with Templifyed.
Note: This policy is subject to change without notice. Please review it periodically for any updates.